We are seeking a highly organized and proactive Project Manager to join our growing team. In this role, you will be responsible for overseeing a variety of digital and e-commerce projects from planning through execution, ensuring timely delivery, technical accuracy, and alignment with client goals. The ideal candidate will bring strong communication, leadership, and documentation skills, with a working knowledge of web technologies including WordPress, Shopify, and WooCommerce.

Key Responsibilities

• Monitor project scopes, timelines, and deliverables; anticipate risks and proactively address potential roadblocks.
• Assign tasks based on team strengths and project needs, ensuring optimal resource utilization.
• Collaborate with team leads to manage and maintain accurate project documentation.
• Prepare detailed internal documentation, including scope of work (SOW), technical briefs, flowcharts, and proposals.
• Evaluate current workflows and suggest process improvements to increase operational efficiency.
• Adapt to evolving client needs and project changes while keeping goals and deadlines intact.
• Maintain clear and consistent communication between India teams, US teams, and clients.
• Conduct regular project meetings, provide status updates, and ensure all stakeholders are informed and aligned.
• Manage multiple concurrent projects, ensuring high-quality delivery and client satisfaction.
• Monitor project health and take corrective action where necessary to maintain the work quality.

Desired Skills

• Minimum 5 years of experience in project management, preferably within a digital agency or e-commerce environment.
• Hands-on experience managing projects built on WordPress, Shopify, WooCommerce.
• Working knowledge of forms, plugins, integrations, and payment gateways in WordPress environments.
• Proven ability to prepare project reports, client-facing presentations, and internal documentation.
• Strong communication and interpersonal skills; experienced in client meetings, status reviews, and stakeholder updates.
• High level of organization with the ability to manage multiple projects and clients simultaneously.
• Strong problem-solving skills and the ability to make decisions in dynamic, high-pressure environments.
• Ability to take ownership of delivery, timelines, and quality without heavy supervision.
• Comfortable providing solutions and asking the right questions during client calls.
• PMP certification or equivalent is a plus.

Nice to Have

• Familiarity with white-label delivery models or agency outsourcing structures.
• Exposure to waterfall, agile, hybrid, or iterative project management methodologies.
• Hands-on use of tools like ClickUp, Notion, Trello, Slack, or similar platforms for team collaboration.
• Experience with multi-time-zone teams and remote project coordination.
• Ability to contribute to training, onboarding, or internal process documentation.