Rivulet Digital Pvt. Ltd., operating as Rivulet IQ (“we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, rivuletiq.com (the “Site”), or engage with us as a client.
1. Information We Collect
1.1 Information You Provide Voluntarily
When you contact us, submit a project inquiry, or work with us as a client, we may collect personal and business information that you provide directly, including:
- Name
- Business email address
- Phone number
- Company name and website URL
- Project briefs, requirements documents, design assets, and other files you share with us
- Any other information you provide when submitting an inquiry or communicating with our team
1.2 Information Collected Automatically
We automatically collect certain non-personal information when you visit our Site, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring URL
- Pages visited and time spent on the Site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Evaluate project inquiries and respond to your messages
- Provide, manage, and deliver our services, including web development, SaaS platform development, design, maintenance, and related engagements
- Communicate with you about project progress, deliverables, timelines, and decisions
- Send operational communications such as invoices, status updates, and support responses
- Improve and optimize our website and how we work
- Comply with applicable legal obligations
We do not use your information for automated decision-making or profiling.
3. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
Service Providers
We use third-party tools and platforms for project management, communication, hosting, invoicing, and analytics. These providers are contractually required to handle your information securely and only for the purposes we specify.
Legal Compliance
We may disclose information when required by applicable law, a valid legal process, or when necessary to protect our rights, the rights of our clients, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify affected parties via email or through a prominent notice on our Site.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how visitors interact with our Site and to improve site performance. Cookies are small data files stored on your device when you visit a website.
You may disable cookies through your browser settings. If you do, some features of the Site may not function as intended. We do not use cookies to serve advertising or track your activity across unrelated third-party websites.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy. For active client engagements, this includes the full duration of the project and any maintenance or support period that follows.
Project files, communications, and related records may be retained for a minimum of three years after the conclusion of a client engagement, or for a longer period as required by applicable law.
You may request deletion of your information at any time by contacting us. We will fulfill such requests unless retention is required by legal or contractual obligation.
6. Data Security
We apply reasonable technical and organizational measures to protect the information we hold. This includes access controls, encrypted communications, and secure file storage practices.
No method of data transmission or storage is completely secure. While we take data protection seriously, we cannot guarantee absolute security. You acknowledge that you provide your information at your own risk.
7. International Data Transfers
Rivulet IQ operates across multiple markets, including the USA, India, Middle East, Australia, and the UK. When you provide information to us, it may be processed and stored in India, where our primary operations are headquartered.
We take reasonable steps to ensure your information receives appropriate protection wherever it is processed, consistent with the requirements of applicable data protection laws in the jurisdictions where we operate.
8. Third-party Links
Our Site may contain links to third-party websites, tools, and platforms. We are not responsible for the privacy practices of those external sites. We recommend reviewing the privacy policy of any third-party site before submitting personal information to it.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or request restriction of how we process your information
- Withdraw consent where our processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us using the details in Section 11. We will respond to your request within 30 days.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. For significant changes, we may also notify active clients by email.
Your continued use of our website following any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, you can reach us at:
