We are seeking a highly experienced, strategic, and leadership-driven Client Account Manager to manage high-value agency partnerships and drive long-term account growth. This role requires ownership of enterprise-level accounts, strategic thinking, structured execution, and strong commercial awareness.
As a senior member of the account management team, you will act as a trusted advisor to agency partners while collaborating closely with internal delivery teams to ensure operational excellence, retention, and scalable revenue growth.
Key Responsibilities
1. Strategic Client Leadership
- Own and manage key agency accounts as the primary strategic partner.
- Build executive-level relationships with stakeholders and decision-makers.
- Develop long-term account growth strategies aligned with client business objectives.
- Drive retention, expansion, and revenue growth across managed accounts.
2. Advanced Project & Delivery Oversight
- Oversee multiple complex digital projects, ensuring alignment with scope, timelines, budgets, and quality standards.
- Provide strategic direction to Project Managers and cross-functional teams.
- Identify risks, dependencies, and delivery challenges early and implement mitigation plans.
- Ensure seamless collaboration across design, development, QA, and marketing teams.
3. Revenue & Account Growth Management
- Identify upsell, cross-sell, and new service opportunities within existing accounts.
- Lead proposal development, pricing discussions, contract negotiations, and renewals.
- Monitor account profitability, forecasting accuracy, and performance metrics.
- Collaborate with leadership on revenue planning and business expansion strategies.
4. Client Communication & Executive Reporting
- Lead executive-level meetings, quarterly business reviews (QBRs), and performance discussions.
- Present strategic roadmaps, analytics insights, and growth recommendations.
- Ensure communication remains proactive, structured, and solution-oriented.
- Maintain clear documentation of agreements, scope updates, and key decisions.
5. AI & Process Optimization
- Leverage AI tools (such as ChatGPT, Copilot, Notion AI, or similar platforms) to enhance reporting, automate meeting summaries, structure proposals, analyze account performance trends, and improve operational efficiency.
- Drive adoption of AI-powered workflows within the account management function to improve productivity and decision-making quality.
6. Team Collaboration & Mentorship
- Mentor and guide Client Account Managers and Coordinators.
- Establish best practices for account management processes and client communication.
- Support training initiatives to strengthen strategic thinking and client handling capabilities.
Desired Skills & Experience
- 5+ years of experience in Account Management, Delivery Management, or Project Management within a digital marketing, creative, or web development agency.
- Strong expertise in WordPress, Shopify, HubSpot, and other eCommerce or SaaS platforms.
- Proven experience managing enterprise-level or high-value client accounts.
- Strong commercial acumen with experience in forecasting, profitability management, and revenue planning.
- Excellent communication, negotiation, and executive presentation skills.
- Strong leadership and mentorship capabilities.
- Ability to manage multiple complex priorities in a fast-paced, client-facing environment.
- Proficiency in tools such as Asana, Trello, ClickUp, Basecamp, or similar platforms.
- Experience working with US-based clients and cross-time-zone collaboration.
- Comfortable leveraging AI tools and automation platforms to improve efficiency and reporting accuracy.
Nice to Have
- Experience working in a white-label agency environment.
- Exposure to SaaS, enterprise digital transformation, or long-term retainer-based accounts.
- Advanced understanding of performance analytics and digital marketing KPIs.
- Strong strategic planning and problem-solving mindset with the ability to drive measurable business impact.